Passenger Charter Introduction

This passenger charter sets out our commitment to give you a safe, efficient and friendly service. As our customer, you have the right to expect:

• A safe, reliable and punctual journey
• Staff who are readily available to provide help if you need it
• The service standards promised in our charter, advertising and promotional material

In setting the standards outlined in this charter, we give you, as well as ourselves, a way of judging our performance. If our performance falls short of our targets, we will take action as described in this charter. We believe that this charter should constantly evolve in accordance with our commitment to an ongoing review of our standards and targets.